VCLEVER BLOG

Posted on August 25, 2010 at 1:28 pm by Andrew Arnott

Today, I had the misfortune of spending 25 minutes on the phone trying to leave Three Mobile.

I wouldn’t normally post personal rants on this blog, but in this instance, I think there are some serious lessons that businesses can learn from the mismatch in Three’s brand message and the farcical experience of speaking to their doggedly persistent and dishonest call centre monkeys.
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