Posted on February 22, 2011 at 2:00 pm by Andrew Arnott

“Could not complete the operation. One or more parameter values are not valid.”

Just a quick (and very geeky) post in case anyone else ever has this problem with Outlook, because it was driving me mad for about an hour.

Basically the error message in the title would pop up whenever I closed Outlook, but only if I had opened or edited a note at some point. Read more…

Filed under: All, Technical stuff | 2 comments

Posted on January 19, 2011 at 11:07 am by Andrew Arnott

My Dad’s Eulogy – Ken Arnott

Ken Arnott Photo

My Dad, Ken Arnott, died suddenly on Boxing Day, and he’ll be hugely missed.

I wanted to post his Eulogy on here in his honour, so those who knew him could remember him and also so anyone else who has the misfortune (but also the honour) of writing a Eulogy for someone they loved could use it as a reference.  It’s probably not a standard Eulogy as I (and my Dad would have definitely agreed) wanted it to be a bit more light-hearted to reflect who he was.  So here it is in full…

Filed under: All | 1 comment

Posted on December 13, 2010 at 7:12 pm by Andrew Arnott

Robservations is born

Robservations image

We’re proud to announce that was officially unveiled today.

Robservations is the blog of Robert Booth, a digital media strategist who heads up internet media planning and buying at BOS – an award-winning Canadian ad agency.  Robservations is his new personal platform for asides, irreverent (r)observations and occasional serious views on digital media.  And he can certainly be considered an authority on all things digital, having been a judge at the Canadian Marketing and Digital Marketing Awards, as well as the recipient of numerous innovation awards himself.

We’ve been very willing co-conspirators on robservations, helping to put the concept together and designing the look and workings of the blog – a mix of new media with the more traditional elements of paper, pen and post-its.

WordPress – our content management platform of choice for blogging – is the engine behind the site.  We designed a bespoke template, which  gives this blog a unique look and, just as importantly, makes the site very easy to read and get around.

Check it out at and as always, we’d love to know what you think.

Filed under: All, Check this out, Design, News | No comments yet

Posted on October 31, 2010 at 4:52 pm by Andrew Arnott

Digital marketing lessons: Southern Rail experience severe delays in their checkout process

Marketing lessons - checkout

Time and time again, I come across sites that are well thought out and well designed – that is, until you click the ‘buy’ button.

Southern Rail is a perfect case in point. They’ve clearly blown a fair amount of cash on marketing recently and the website seems to have got the full treatment.

The booking system is slick (especially given the complexity of fares and timetables it has to deal with) and everything is presented pretty cleanly and simply. Read the full article

Filed under: All, Articles | No comments yet

Posted on October 8, 2010 at 10:09 am by Andrew Arnott

2 really useful sites – Highrise and Hipmunk

hipmunk image

These are the sort of things I love on the web. These 2 sites are completely unrelated, but have one thing in common – they’re seriously useful and user-friendly. Oh, that’s two things.


This is a CRM (customer relationship management) platform. What we love about it here at vclever is that 1) it’s incredibly user-friendly and intuitive Read more

Filed under: All, Check this out | No comments yet

Posted on September 20, 2010 at 4:01 pm by Andrew Arnott

My favourite spam

Spam - best read out in Borat's accent

Spam is seriously irritating and, as any blogger knows, comment spam is no exception. Occasionally though, the comments are just so bad that you can’t help but chuckle.

Here are a few that I thought I’d share, as they were so ridiculous that they made me laugh out loud… before they went in the bin. I recommend reading most of them in a Borat voice: Read more

Filed under: All, Asides, For your amusement | No comments yet